Customer satisfaction survey

72 responses

Training period:

72 out of 72 answered

1
201737% / 27 resp.
2
201634% / 25 resp.
3
201813% / 10 resp.
4
2015 & 201611% / 8 resp.
5
20152% / 2 resp.

Did your work schedule allow you to read your notes before each next meeting?

72 out of 72 answered

1
Yes61% / 44 resp.
2
No38% / 28 resp.

If access to the e-learning package is part of your training package, did your work schedule allow you to practise online between each meeting?

70 out of 72 answered

1
Yes52% / 37 resp.
2
No47% / 33 resp.

IF YOU ARE A NEW STUDENT, how much satisfied are you with the preparation to the training (needs analysis, placement test,oral interview)? If you are a regular student, please click 5 stars.

72 out of 72 answered

4.3
Average rating
2%
2 resp.
1
0%
0 resp.
2
9%
7 resp.
3
41%
30 resp.
4
45%
33 resp.
5

How much satisfied are you with the taking into account of your needs and/or job specifications?

72 out of 72 answered

4.4
Average rating
0%
0 resp.
1
2%
2 resp.
2
4%
3 resp.
3
41%
30 resp.
4
51%
37 resp.
5

How well were your availabilities and constraints taken into account?

72 out of 72 answered

4.7
Average rating
0%
0 resp.
1
2%
2 resp.
2
0%
0 resp.
3
25%
18 resp.
4
72%
52 resp.
5

How much did you enjoy the learning activities used by the trainer (use of your own supports, authentic videos/articles from the Net, interactive quizz, card games)

72 out of 72 answered

4.4
Average rating
0%
0 resp.
1
0%
0 resp.
2
13%
10 resp.
3
33%
24 resp.
4
52%
38 resp.
5

IF YOU ARE CONCERNED, how much satisfied are you with the Masterclass handbook? If you are not concerned by this service, please click 5 stars.

72 out of 72 answered

4.2
Average rating
0%
0 resp.
1
1%
1 resp.
2
18%
13 resp.
3
40%
29 resp.
4
40%
29 resp.
5

How good was the trainer at adapting her teaching to your progress? (personalized subjects, rate of speech, language level, individual learning methods)

72 out of 72 answered

4.7
Average rating
0%
0 resp.
1
0%
0 resp.
2
1%
1 resp.
3
23%
17 resp.
4
75%
54 resp.
5

How good was the trainer at passing on knowledge? (use of questions and concrete examples to help you find the answers on your own, use of games and role plays to gain practice)

72 out of 72 answered

4.7
Average rating
0%
0 resp.
1
0%
0 resp.
2
1%
1 resp.
3
30%
22 resp.
4
68%
49 resp.
5

How good was the trainer at engaging you in the learning process?

72 out of 72 answered

4.6
Average rating
0%
0 resp.
1
0%
0 resp.
2
4%
3 resp.
3
29%
21 resp.
4
66%
48 resp.
5

How good was the trainer at balancing theory and practice?

72 out of 72 answered

4.4
Average rating
0%
0 resp.
1
0%
0 resp.
2
5%
4 resp.
3
47%
34 resp.
4
47%
34 resp.
5

How good was the trainer at checking your progress?

72 out of 72 answered

4.3
Average rating
0%
0 resp.
1
0%
0 resp.
2
8%
6 resp.
3
52%
38 resp.
4
38%
28 resp.
5

How good was the trainer at encouraging you and boosting your self-confidence?

62 out of 72 answered

4.7
Average rating
0%
0 resp.
1
0%
0 resp.
2
3%
2 resp.
3
24%
15 resp.
4
72%
45 resp.
5

How much confortable are you speaking English now?

62 out of 72 answered

4.0
Average rating
0%
0 resp.
1
1%
1 resp.
2
21%
13 resp.
3
50%
31 resp.
4
27%
17 resp.
5

How much satisfied are you with your overall progress and/or TOEIC score?

62 out of 72 answered

3.9
Average rating
1%
1 resp.
1
3%
2 resp.
2
21%
13 resp.
3
53%
33 resp.
4
21%
13 resp.
5

How much satisfied are you with your training?

72 out of 72 answered

4.5
Average rating
0%
0 resp.
1
0%
0 resp.
2
4%
3 resp.
3
37%
27 resp.
4
58%
42 resp.
5